Terms of Service

These Terms of Service (“Terms”) govern your access to and use of Salveva (the “Service”) — a platform that helps you plan a trip to Italy and book places to stay from independent third-party providers. By using Salveva you agree to these Terms. If you don’t agree, please don’t use the Service.

1. Who we are

Salveva is operated by Agus Friastana, of [TO CONFIRM: mail-forwarding or registered-office address]. We provide two things: an AI-assisted trip planner, and a booking service that acts as an intermediary between you and independent providers of accommodation (the “Providers”). We are not the Provider of those travel services ourselves — the relevant Provider is responsible for delivering what you book, and your accommodation contract is with them.

2. Eligibility and your account

You must be at least 18 years old (or have the consent of a parent or guardian) to book through Salveva. When you create an account you agree to provide accurate, current information and to keep your login details secure. You are responsible for all activity that happens under your account. Tell us promptly if you suspect any unauthorised use.

3. Trip planning and AI itineraries

Our planner uses artificial intelligence to suggest a day-by-day itinerary drawn from our catalogue of real places. These suggestions are for inspiration and planning only. Details such as prices, availability, opening hours, travel times and suitability for your circumstances can change, and you should verify anything important before you rely on it. We do not warrant that any itinerary is complete, accurate, or suitable for a particular purpose. Nothing the planner suggests is a booking until you make one.

4. Bookings and who you contract with

When you book a stay, you enter into a contract for that accommodation with the relevant Provider, on the Provider’s terms and cancellation policy, which are shown to you before you confirm. We act as an intermediary: we present the Provider’s availability and price, and pass your booking to them. We are not a party to that accommodation contract and do not control the Provider’s performance of it.

5. Prices and payment

Prices are shown in euro unless you select another currency. A “from” price shown while browsing is an estimate based on sample dates rather than a quote; the price that applies is the one shown for your own dates and party size at the moment you book. Where we convert a price for display we use the European Central Bank’s published reference rates, which can differ from a Provider’s own price in that currency.

We do not take your payment. You pay the accommodation supplier directly, on the supplier’s own secure checkout page, under their payment terms. Your card details are entered on their page and are never held by us. Any charge, currency conversion or fee applied by that supplier, or by your bank or card issuer, is a matter between you and them.

6. Changes, cancellations and refunds

Changes, cancellations and refunds are governed by the Provider’s policy, which is shown before you book and forms part of your contract with them. Where a refund is due it is issued by the Provider through the same payment route, and its timing is theirs rather than ours. Some rates are non-refundable, and where that is the case it is stated before you confirm. If you need help we will do what we can, but we cannot override a Provider’s policy or issue a refund of money we never received.

7. Your right of withdrawal

Under EU consumer law you generally have fourteen days to withdraw from a distance contract. That right does not apply to contracts for accommodation supplied on a specific date or for a specific period — which covers most bookings made through the Service. Your cancellation rights are therefore the ones set out in the Provider’s policy for the rate you chose. Where a booking does fall outside that exemption, the statutory right applies as normal and is not affected by these Terms.

8. Your responsibilities

• Check that passports, visas, insurance and any entry requirements are in order before you travel.
• Give accurate guest names and contact details — a Provider may refuse a booking that does not match.
• Comply with local law and each Provider’s house rules while travelling.
• Arrange your own travel insurance. We do not provide it and do not arrange it.

9. Acceptable use

Use the Service lawfully and reasonably. Don’t interfere with it or try to break it, scrape or harvest data from it, use it for fraud or any unlawful purpose, infringe anyone’s rights, or misrepresent who you are. We may suspend access where we reasonably believe any of that is happening.

10. Intellectual property

The Service, its content, design and branding are owned by us or our licensors and protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable licence to use the Service for planning and booking your own travel. Provider content — photographs, descriptions and the like — belongs to the Provider or their licensors.

11. Third-party services

The Service links to and depends on third parties, including accommodation suppliers, their payment pages, map and geocoding providers, and the model provider behind the planner. We are not responsible for their content, availability or practices, and their terms apply when you use them.

12. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that catalogue information is complete or current. None of this limits rights you have as a consumer that cannot be excluded by law.

13. Limitation of liability

To the fullest extent permitted by law we are not liable for indirect, incidental, special or consequential loss, or for loss of profit, data or goodwill, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the fees we have actually received from you in connection with the booking concerned. Nothing here excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited — including your statutory rights as a consumer.

14. Changes to the Service and these Terms

We may change the Service, and may update these Terms. Where a change materially affects your rights we will give reasonable notice, and the date at the top of this page always shows when it was last revised. Continuing to use the Service after a change means you accept the revised Terms.

15. Suspension and termination

You can stop using the Service and close your account at any time. We may suspend or end your access where you breach these Terms or where we are required to by law. Bookings already confirmed with a Provider are not affected by your account closing.

16. Governing law and disputes

These Terms are governed by Italian law. If you are a consumer resident in the European Union, you keep the protection of the mandatory consumer law of your own country of residence, and you may bring proceedings in the courts there — nothing in these Terms takes that away. You may also use the European Commission’s online dispute resolution platform.

17. Contact

Questions about these Terms? Email us at hello@salveva.com or use our contact page. See also our Privacy Policy.